Privacy Policy

We collect the minimum data needed and do not use it for anything beyond app functionality. We devote maximum attention to protecting any data we must handle.

Data we process

Account & licensing: email address, license key, plan/trial status.
Operational: logs (timestamps, errors), and IP strictly for security, rate-limiting, and abuse prevention.
eBay integration: tokens/IDs required to act on your behalf with eBay APIs.
Support: messages you send to support@folderlister.com.
AI assistance: when you use the AI features, the photos, text or recording you submit are sent to our AI provider to produce a suggestion. We keep the suggestion itself together with the listing values you go on to publish (title, category, condition, item specifics), linked to your licence and not to your name. We do not store the photo files, the audio, or the free text you type into the instruction box.

We do not sell your data or profile you for ads.

We use the comparison between what the AI suggested and what you actually published to improve those suggestions. That is a comparison we run ourselves; we do not hand your listings to a third party to train their models on, and our AI provider does not use them to train theirs. If you would rather not take part, email us and we will switch it off for your licence.

Purposes & legal bases (GDPR)

Provide the service/features you request (contract necessity).
Security, fraud and abuse prevention (legitimate interests).
Legal compliance where applicable (legal obligation).
Optional product feedback (legitimate interests/consent).

Minimization & retention

We aim to collect/store as little as possible.
Technical logs retained only as long as needed for reliability and security, then deleted or anonymized.
You can request deletion of account/identifying data where applicable.

Sharing & processors

We use trusted sub‑processors (e.g., hosting, email, and the AI provider behind the AI features) solely to run the service; they may not use your data for their own purposes.

Security

We apply appropriate technical and organizational measures (encryption in transit, least‑privilege access, monitoring). No method is perfect, but protection gets maximum attention.

International transfers

If data crosses borders, we rely on appropriate safeguards (e.g., SCCs) where required.

Your rights

Depending on jurisdiction (EU/UK), you may have rights to access, correct, delete, restrict, port, object, and to complain to a supervisory authority (NL: Autoriteit Persoonsgegevens).

Children

Not directed to children; intended for adult/business users.

Changes

Material changes will be announced in‑app or via email with reasonable notice.

Contact

support@folderlister.com